Privacy Policy

Privacy Policy

Last changed: 15.07.2026, Version 2.0.

Introduction and Scope

This Privacy Policy explains how Roobet collects, uses, stores, shares and protects personal data when you visit our website, create or use an account, play games, place bets, make transactions, contact us, take part in promotions, complete verification checks, or otherwise interact with our services.

It applies to visitors, registered users, players, individuals going through identity or compliance checks, and anyone else whose personal data we process in connection with our services.

We aim to explain our privacy practices in a clear and simple way, so you can understand what personal data we process, why we process it, who we may share it with, how long we keep it, how we protect it, and what privacy rights you have.

This Privacy Policy should be read together with any other notices that may apply to specific parts of our services, such as our Cookie Policy, Terms of Service, Responsible Gaming information, promotional terms, and identity verification or compliance notices.

Who We Are

Raw Entertainment B.V., (hereinafter “Roobet”, “Company”, “We” or “Us”), is a company duly incorporated under the laws of Curaçao with Company number 157205, and registered office at Korporaalweg 10, Curacao, Curaçao is responsible for deciding how and why personal data is processed in connection with our services. This means that, where applicable data protection laws apply, Roobet acts as the data controller for the personal data described in this Privacy Policy.

For some services, we may work with trusted third-party providers, such as payment providers, identity verification providers, fraud prevention providers, hosting providers, customer support tools, analytics providers and marketing service providers. These providers may process personal data on our behalf or, in some cases, as independent controllers for their own legal or operational purposes.

If more than one Roobet group company or related entity is involved in providing the services, we will make sure that responsibilities for personal data are properly allocated within the group and that your personal data is handled in line with this Privacy Policy.

If you have any questions about this Privacy Policy or how your personal data is processed, you can contact us using the contact details provided in the Contact Us section of this Policy.

Key Terms Used in This Policy

To make this Privacy Policy easier to understand, we use some common privacy and service-related terms.

Personal data means any information that can identify you directly or indirectly. This may include your name, email address, account details, identity verification data, transaction history, device information, online identifiers, or information about how you use our services.Processing means anything we do with personal data, such as collecting, using, storing, sharing, updating, deleting or protecting it.

Controller means the organisation that decides why and how personal data is processed. Where Roobet decides how and why your personal data is processed in connection with our services, Roobet acts as the controller.Processor means a third-party provider that processes personal data on behalf of a controller and follows the controller’s instructions.

Cookies and similar technologies are technologies that collect or store information on your device or browser. They may help us operate the website, remember your choices, improve our services, support security, measure performance, or provide marketing and affiliate-related functions.KYC, or “Know Your Customer”, means checks used to verify your identity, age, location, eligibility to use our services, and compliance with legal or regulatory requirements.

AML, or “Anti-Money Laundering”, means checks and controls used to prevent, detect and report money laundering, terrorist financing, fraud and other unlawful activity.

Responsible gaming means measures used to help provide a safer gaming environment, including account limits, self-exclusion, risk monitoring, player protection tools and other safeguards required by law or applied by Roobet.

What Personal Data We Process

We process different types of personal data depending on how you interact with our services. The personal data we process may include information you provide directly to us, information generated when you use our website or platform, and information we receive from trusted third parties, where this is necessary to provide our services, comply with legal obligations, protect our platform, or improve user experience.

This may include account information, contact details, identity and age verification information, transaction and payment-related information, gaming activity, technical and device information, customer support communications, marketing preferences, and information needed for security, fraud prevention, anti-money laundering, responsible gaming, legal or regulatory purposes.

We only process personal data that is relevant for the purposes described in this Privacy Policy. The exact personal data we collect may depend on your country, the services you use, the verification checks required, the payment methods selected, and the legal or regulatory requirements that apply to us.

Purpose and legal bases

In general, we may process personal data for the following broad purposes:

• to provide, operate and maintain our platform and services

• to manage user accounts and relationships

• to process transactions and payments

• to verify identity, eligibility and compliance with applicable requirements

• to ensure platform security, prevent fraud and protect users and our business

• to comply with legal and regulatory obligations

• to communicate with users, including service-related and, where permitted, marketing communications

• to improve, develop and personalise our services

• to manage disputes, enforce our terms and protect our legal rights

We rely on one or more of the following legal bases when processing personal data:

• Performance of a contract: where processing is necessary to provide our services, manage your account, process transactions, or take steps at your request before entering into a contract.

• Legal obligation: where processing is necessary for us to comply with applicable laws, regulations, regulatory requests, court orders, or other legal requirements.

• Legitimate interests: where processing is necessary for our legitimate business interests, such as operating and improving our services, ensuring security, preventing fraud, or protecting our legal rights, provided that these interests are not overridden by your rights and freedoms.

• Consent: where you have given us permission to process your personal data for a specific purpose, such as certain marketing activities or the use of non-essential cookies. You can withdraw your consent at any time.

Some processing is necessary for us to provide our services, comply with legal obligations, verify your eligibility, or maintain the security and integrity of our platform. If you choose not to provide certain personal data, we may not be able to provide some or all of our services or maintain your account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website and platform, support account security, remember your preferences, improve our services, measure performance, and, where permitted, provide marketing, affiliate and promotional features.

Some cookies and similar technologies are necessary for our website and platform to work properly. Others, such as analytics, advertising or personalisation technologies, will be used only where allowed by applicable law and, where required, based on your consent.

You can manage your cookie choices through the cookie settings available on our website. You may also be able to control some cookies through your browser or device settings.

More information about the types of cookies and tracking technologies we use, the purposes for which we use them, the third parties involved, and how you can manage your choices is available in our separate Cookie Policy.

KYC, AML and Fraud Prevention

We may process personal data to verify your identity, age, location, source of funds or wealth, and eligibility to use our services. We may also use personal data to comply with anti-money laundering, sanctions, fraud prevention, security and other legal or regulatory requirements.

This may include checking information you provide to us, requesting documents or additional information, reviewing transactions and account activity, detecting unusual or suspicious behaviour, and using trusted third-party providers to support verification, screening, fraud prevention and security checks.

These checks help us protect our users, prevent misuse of our services, comply with applicable laws, and maintain a safe and lawful platform. Depending on the outcome of these checks, we may ask for more information, delay or refuse transactions, restrict or suspend an account, close an account, or report certain activity where required or permitted by law.

Responsible Gaming

We may process personal data to support responsible gaming, player protection and compliance with gambling-related obligations. This may include information about your account activity, gaming behaviour, transaction history, limits, restrictions, self-exclusion requests, support interactions and other relevant account information.

We may use this information to provide safer gaming tools, apply limits or exclusions, identify potential signs of harmful or risky gambling behaviour, review account activity, contact you with responsible-gaming information, or take protective measures where appropriate.

These measures help us provide a safer gaming environment and comply with legal or regulatory requirements. In some cases, responsible-gaming measures may affect your ability to use certain services, access your account, receive promotions, or continue playing.

Marketing, Promotions, and Affiliates

We may use personal data to send you marketing communications, promotional offers, bonus information, updates about our services, and other content that may be relevant to you, where this is allowed by applicable law.

This may include using your contact details, account information, marketing preferences, consent records, promotion history, referral information, affiliate information, and information about how you interact with our and our service providers’ communications.

We may also process personal data when you take part in promotions, bonus campaigns, referral programmes, competitions or similar activities. In such cases, additional terms may apply to the specific promotion or campaign.

Where required by law, we will send marketing communications with your consent. In other cases, we may rely on our legitimate interests to promote our services, provided that your rights and choices are respected.

You can opt out of marketing communications at any time by using the unsubscribe link in our messages, or by contacting us. Even if you opt out of marketing, we may still send you service-related messages, such as account, security, transaction, legal or responsible-gaming notices.

Who We Share Personal Data With

We may share personal data with trusted third parties where this is necessary to provide our services, process transactions, verify users, protect our platform, comply with legal obligations, manage our business, or protect our rights and users.

Depending on how you use our services, we may share personal data with the following categories of recipients:

• payment, banking, crypto-payment and transaction service providers;

• platform and game service providers;

• identity verification and KYC providers;

• anti-money laundering, sanctions screening, fraud prevention and security providers;

• hosting, cloud, IT infrastructure and cybersecurity providers;

• customer support, communication and ticketing tools;

• analytics, cookie, marketing, advertising and affiliate service providers;

• responsible-gaming, player protection or compliance-related partners, where applicable;

• professional advisers, auditors, insurers and legal representatives;

• Roobet group companies or related entities involved in providing or supporting our services;

• regulators, licensing authorities, law enforcement authorities, courts, dispute-resolution bodies or other public authorities, where required or permitted by law.

We require service providers that process personal data on our behalf to protect personal data and use it only for the purposes agreed with us. Some third parties may also process personal data as independent controllers, for example, where they have their own legal, regulatory, or security obligations.

We do not sell personal data. Where we share personal data, we do so only where there is a valid reason and appropriate safeguards are in place.

International Transfers

We may process and store personal data in countries other than the country where you live or the countries where Roobet is based. This may happen when we work with other Roobet group companies, service providers, technical infrastructure providers, payment providers, verification providers, customer support tools, security providers or other partners located in different countries.

Where personal data is transferred internationally, we take steps to protect it in line with applicable data protection laws. Depending on the transfer, these steps may include using approved contractual safeguards, relying on adequacy decisions, applying technical and organisational security measures, and carrying out transfer assessments where required.

International transfers may be necessary to provide our services, operate our platform, process transactions, verify users, prevent fraud, provide customer support, comply with legal obligations, and manage our business.

You may contact us if you would like more information about the safeguards used for international transfers of your personal data.

How Long Do We Keep Personal Data

We keep personal data for as long as we need it for the purposes described in this Privacy Policy.

In most cases, this means keeping your personal data while your account is active. After your account is closed, we may keep certain information for a further period where this is needed for regulatory compliance, record-keeping, fraud prevention, responsible-gaming safeguards, dispute handling, enforcement of our terms, or protection of our legal rights.

The exact retention period depends on the type of data and the reason it was collected. For example, different periods may apply to account records, identity verification records, transaction records, AML records, responsible-gaming records, customer support records, marketing preferences, cookie consent records, and legal or regulatory records.

When we no longer need personal data, we will delete it, anonymise it, or securely restrict access to it, unless we are required or permitted to keep it for longer.

How We Protect Personal Data

We use technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include, where appropriate:

• access controls to limit who can access personal data;

• authentication measures to verify user and staff access;

• encryption or similar security measures for certain data, systems or communications;

• logging and monitoring to help detect suspicious activity, misuse or unauthorised access;

• secure hosting and infrastructure controls;

• network and system security measures;

• internal privacy, security and confidentiality policies;

• staff training and confidentiality obligations;

• vendor due diligence before using service providers that process personal data;

• contractual security and confidentiality requirements for service providers;

• procedures for managing, investigating and responding to security incidents.

We apply access to personal data on a need-to-know basis. This means that staff, contractors, and service providers should only access personal data where this is necessary for their role or for providing services to us. Access rights may be reviewed, updated, or removed when they are no longer needed.

We also take steps to protect personal data when it is shared with third-party service providers. Where a provider processes personal data on our behalf, we require it to apply appropriate security measures, protect confidentiality, and use the data only for agreed purposes.

Some types of personal data may require additional protection because of their nature or the risks involved. This may include identity verification data, transaction records, compliance records, fraud-prevention records, responsible-gaming records and account security information.

Although we work to protect personal data, no website, platform or online service can be completely secure. You should also help protect your account by using strong login details, keeping your credentials confidential, and contacting us if you suspect unauthorised access or misuse of your account.

Your Privacy Rights

Depending on where you live and which data protection laws apply, you may have certain rights in relation to your personal data.

These rights may include the right to:

• ask for access to the personal data we hold about you;

• ask us to correct inaccurate or incomplete personal data;

• ask us to delete personal data in certain circumstances;

• ask us to restrict the use of personal data in certain circumstances;

• object to certain types of processing, including processing based on legitimate interests;

• withdraw your consent where we rely on consent;

• object to direct marketing;

• ask to receive certain personal data in a portable format;

You can exercise your rights by contacting us using the details provided in the Contact Us section of this Privacy Policy.

Some rights may be limited in certain situations. For example, we may need to keep or use certain information to comply with legal obligations, meet anti-money laundering or gambling requirements, prevent fraud, protect users, maintain responsible-gaming records, resolve disputes, enforce our terms, or defend legal claims.

If we cannot fully comply with your request, we will explain the reason where required by applicable law.

If you believe that your privacy rights have not been properly addressed or that you have been unable to exercise them, you have the right to lodge a complaint with the competent data protection authority.

User Responsibility

You are responsible for providing accurate, complete, and up-to-date information when you use our services, create or manage your account, complete verification checks, contact customer support, make transactions, or take part in promotions.You should make sure that the information you provide belongs to you and is not misleading, incorrect or provided on behalf of another person. You must not provide personal data about another person or allow another person to use your account.

You are also responsible for keeping your account details, login credentials, passwords, authentication tools and security information confidential. You should not share your account access with anyone else.

If your personal data changes, or if you believe that information in your account is inaccurate, incomplete, or outdated, you should update it where possible or contact us for support. Keeping your information accurate helps us provide our services, process transactions, complete verification checks, protect your account, meet legal requirements, and support responsible-gaming safeguards.

You should contact us as soon as possible if you believe that your account has been accessed without permission, your login details have been compromised, your payment or wallet information has been misused, or your personal data has been used in a way you did not authorise.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, business operations or privacy practices.

When we update this Privacy Policy, we will change the “Last updated” date shown in the Policy. Where changes are important, we may also take additional steps to inform you, such as providing a notice on our website, through your account, or by other appropriate communication channels.

The latest version of this Privacy Policy will always be available on our website. We encourage you to review it regularly so that you understand how we process personal data.

Contact Us

If you have any questions about this Privacy Policy, how we process personal data, or how to exercise your privacy rights, you can contact us using the details below:

Privacy contact: dataprotection@roobet.com

When you contact us about your personal data and this Privacy Policy, we may need to verify your identity before responding. This helps us protect your account and make sure that personal data is not disclosed to the wrong person.

If you are not satisfied with how we handle your request or concern, you may have the right to lodge a complaint with a competent data protection authority, depending on where you live and which data protection laws apply.

Cookie Policy

Last changed: 15.07.2026, Version 1.0.

Introduction

This Cookie Policy explains how Roobet uses cookies and similar technologies on Roobet.com and related website features. It describes what cookies are, the types of cookies and similar technologies we use, and how you can manage your cookie preferences.

This Cookie Policy should be read together with our Privacy Policy [LINK], which provides more information about how we collect, use, share, store and protect personal data, as well as the rights that may be available to you under applicable data protection laws.

Who We Are

This Cookie Policy applies to the use of cookies and similar technologies on Roobet.com and related website features operated by Roobet.

For the purposes of this Cookie Policy, references to “Roobet,” “we,” “us” or “our” mean the entity responsible for operating Roobet.com and managing the use of cookies and similar technologies on the website.

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, you can contact us at dataprotection@roobet.com

What Are Cookies and Similar Technologies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device, remember certain information about your visit and support different website functions.

In this Cookie Policy, references to “cookies” also include similar technologies that may be used on Roobet.com, such as pixels, tags, scripts, web beacons, local storage, device identifiers and tracking URLs. These technologies may collect or store information about your device, browser, website interactions or preferences.

Cookies may be set directly by Roobet, or they may be set by third-party service providers whose technologies are used on our website. Some cookies remain only for the duration of your browsing session, while others stay on your device for a longer period, unless they expire or are deleted earlier.

Why We Use Cookies

We use cookies and similar technologies to support the operation, security and performance of Roobet.com, as well as to improve user experience and understand how our website and related features are used.

Depending on the type of cookie and its purpose, cookies may be used to:

• enable core website and platform functionality;
• support account login, session management, and user authentication;
• help maintain website security and detect suspicious or abusive activity;
• remember user preferences and settings;
• measure website traffic, performance, and user interactions;
• identify errors, improve website functionality, and develop new features;
• support compliance, fraud prevention, risk management, and responsible gaming controls;
• measure the effectiveness of marketing campaigns and, where permitted, support advertising activities.

The specific cookies and similar technologies used on Roobet.com may change over time.

Types of Cookies We Use

We use different types of cookies and similar technologies on Roobet.com, depending on their purpose and function. Some cookies are required for the website and related features to work properly, while others help us improve performance, remember user preferences, support security and compliance, or measure marketing activities.

For the purposes of this Cookie Policy, the cookies and similar technologies used on Roobet.com may generally fall into the following categories:

• Strictly Necessary Cookies
• Functional Cookies
• Analytics and Performance Cookies
• Advertising and Marketing Cookies

The exact cookies and similar technologies used on Roobet.com may depend on the services, features and third-party tools active on the website at a given time.

Strictly Necessary Cookies

Strictly necessary cookies and similar technologies are required for Roobet.com and its core features to function properly. These technologies enable essential website and platform operations, such as page navigation, account login, user authentication, session management, access to protected areas of the website, consent management and technical security.

These technologies may also be used where necessary to protect the website, users and platform integrity. For example, they may support account security, fraud prevention, abuse detection, bot prevention, secure transactions, compliance controls, responsible gaming safeguards, and the enforcement of legal, regulatory or platform requirements.

Because strictly necessary cookies are essential, they are usually active by default and cannot be disabled through the cookie settings tool. However, users may be able to block or delete them through their browser settings. If strictly necessary cookies are blocked, some website features may become unavailable, account access may be affected, or the website may not operate as intended.

Functional Cookies

Functional cookies help Roobet.com remember choices you make and provide enhanced or more personalised website features. These cookies are not strictly necessary for the website to operate, but they improve convenience and help us provide a more consistent user experience.

For example, functional cookies may be used to remember preferences such as language settings, region or country selection, display settings, previously selected options, or other choices that affect how the website appears or functions for you.If functional cookies are disabled, some website features may not work as smoothly, and certain preferences may need to be selected again during future visits.

Analytics and Performance Cookies

Analytics and performance cookies help us understand how visitors use Roobet.com, how the website performs, and where improvements may be needed. These cookies may collect information such as the pages visited, links clicked, time spent on the website, errors encountered, browser or device information, and general usage patterns.

We use this information to measure website traffic, monitor performance, identify technical issues, improve website functionality, test and develop new features, and better understand how users interact with our website and related features.

Analytics and performance cookies are not strictly necessary for the website to operate. Where required by applicable law, these cookies will be used only with your consent.

Advertising and Marketing Cookies

Advertising and marketing cookies and similar technologies are used to support, measure and improve marketing activities related to Roobet.com. These technologies may help us understand the effectiveness of marketing campaigns, measure conversions, attribute traffic to specific campaigns or channels, and deliver more relevant advertising where permitted by applicable law.

These cookies may be set by Roobet or by third-party advertising, marketing, affiliate, analytics or social media partners. They may collect information about your device, browser, interactions with Roobet.com, pages visited, referral source, campaign identifiers and similar online identifiers. Depending on the provider and configuration, these technologies may also be used to build or assign audiences, limit repeated ads, measure ad performance or support personalised advertising.

Advertising and marketing cookies are not strictly necessary for the website to operate. Where required by applicable law, these cookies will be used only with your consent.

First-Party and Third-Party Cookies

Cookies and similar technologies used on Roobet.com may be set either directly by Roobet or by third-party service providers whose technologies are used on our website.

First-party cookies are set directly by Roobet. They are usually used to support website functionality, account access, security, user preferences, consent management and other features provided through Roobet.com.

Third-party cookies are set by external service providers whose tools, services or content are integrated into Roobet.com. These providers may support services such as analytics, performance monitoring, advertising, campaign measurement, embedded media, customer support tools, community features, live chat tools, fraud prevention, security, payments, or other website features.

The use of third-party cookies depends on the specific services active on Roobet.com at a given time. Where third-party cookies or similar technologies are not strictly necessary, they will be used only where permitted by applicable law, including where user consent is required.

Legal Basis

We use cookies and similar technologies in accordance with applicable privacy, data protection, electronic communications, and similar laws. The rules that apply to cookies and similar technologies may differ depending on your location and the type of technology or purpose involved.

Some cookies and similar technologies may be used because they are necessary to provide the website, make core features available, maintain security, manage user sessions, remember cookie choices, protect the platform, or support legal, regulatory or compliance-related requirements.

Other cookies and similar technologies may be used for purposes such as functional enhancements, analytics, performance measurement, advertising, marketing, campaign measurement or similar non-essential purposes. Depending on applicable law, these technologies may be used based on consent, notice and choice mechanisms, legitimate interests, contractual necessity, or another lawful basis recognised in the relevant jurisdiction.

Where consent is required, we will ask for your consent before using the relevant cookies or similar technologies. You can give, refuse, or withdraw your consent through the cookie settings tool available on the website, where this tool is made available. Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

How Users Can Manage Cookie Preferences, Browser Signals and Privacy Controls

You can manage cookies and similar technologies in different ways, depending on your location, the type of technology involved, and the tools available on Roobet.com.

Where a cookie settings tool is available on the website, you can use it to accept, reject or customise non-essential cookies and similar technologies. You may also be able to change your preferences at any time by reopening the cookie settings tool.

You can also manage cookies through your browser or device settings. Most browsers allow you to block, delete or limit cookies, including cookies from specific websites or third parties. For more information, you can review the cookie control guidance provided by commonly used browsers and device providers, including Google Chrome, Apple Safari, and Mozilla Firefox.

Please note that if you block or delete certain cookies, some parts of the website may not work properly, and some preferences may need to be set again.

Because cookie and browser controls may vary by browser, device, region, and version, we recommend reviewing the settings and help resources provided by your browser, device provider or privacy-signal provider for more information.

International Transfers

Cookies and similar technologies used on Roobet.com may involve service providers that process information in countries other than the country where you are located or countries other than the country where Roobet is based. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, Roobet takes steps to protect personal data transferred internationally, including by using appropriate safeguards with relevant service providers.More information about international transfers of personal data and the safeguards we use is available in our Privacy Policy [LINK].

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies and similar technologies, website features, service providers, legal requirements, or operational practices.

When we update this Cookie Policy, we will indicate the date of the latest version. Where required by applicable law, we may also provide additional notice or request updated cookie preferences.

We encourage you to review this Cookie Policy periodically to stay informed about how cookies and similar technologies are used on Roobet.com.

Contact Us

If you have any questions about this Cookie Policy or how Roobet uses cookies and similar technologies, you can contact us at dataprotection@roobet.com

For more information about how Roobet collects, uses, shares, stores, and protects personal data, please review our Privacy Policy.